Shipping & Delivery Policy
At Harper & Lane, operated by BVH Commerce, we aim to deliver your order as quickly and efficiently as possible. Below you will find all relevant information regarding our shipping and delivery process.
1. Processing Time
- Orders are processed within 1–3 business days
- Once your order has been shipped, you will receive a confirmation email with tracking information
Please note that processing times may be slightly extended during peak periods or holidays.
2. Estimated Delivery Time
- Average delivery time: 3–7 business days, depending on your location
While we aim to meet these delivery estimates, delays may occur due to:
- High demand or seasonal peaks
- Customs processing
- Carrier-related delays
These factors are outside of our control.
3. Shipping Method & Origin
All orders are shipped directly from our international fulfillment partners.
- Products may be shipped from overseas locations
- In some cases, this may include shipments from Asia (including China)
Depending on your country, customs duties or import taxes may apply. These charges are the responsibility of the customer.
4. Shipping Costs
- Shipping costs are calculated at checkout
- Costs depend on:
- Destination
- Package weight
- Selected shipping method
Any applicable shipping fees will be clearly displayed before completing your purchase.
5. Delivery Responsibility
- If tracking information shows that the package has been delivered, responsibility transfers to the customer
- Customers are responsible for providing accurate shipping details at checkout
- Any errors in the shipping address must be reported within 24 hours of placing the order
We are not responsible for lost or delayed shipments caused by incorrect address information.
6. Tracking Your Order
- All orders include a Track & Trace code
- You can monitor your shipment using the tracking link provided via email
If you have not received tracking details within a few days, please contact us.
7. Contact Information
If you have any questions regarding shipping or delivery, please contact us:
Business Name: BVH Commerce
Store Name: Harper & Lane
Email: info@harperlanecollection.com